State Farm® Insurance Agent Victoria Hood

"Mason and Victoria have been the biggest blessing to me during the insurance buying process. They are very knowledgeable and super kind. They have been easily accessible to answer all of my questions. I would recommend this team over and over again."

"I have been a policyholder with State Farm with Victoria as my agent for the last 20 years. Her office has exceeded expectations on every level. Her staff has consistently been kind and willing to help whenever a need arose. Today, Bethany jumped into action to help me with a matter. She was so sweet and had everything taken care of in a matter of minutes. It is a pleasure doing business with them. I highly recommend Victoria to handle any insurance needs you might have."

"We obtained our homeowners insurance through Victoria Hood Sate Farm. Bethany helped finalize the process for us. She done a great job. Thanks Bethany!"

"Bethany has been supporting me with a few different items on my account. Although I have exchanged many emails with her over the last few weeks, I had the opportunity to speak with her today. I wanted to take a moment and call her out for the level of customer service I've received from her. Her responsiveness and professional demeanor has really been a differentiator! Thank you Bethany!"

"I wanted to take a moment to thank Dave Smith for his fantastic support during my recent claims process. Handling a claim can be quite stressful, but Dave was always there, consistently checking in and genuinely trying to help whenever he could.

What I really valued was that Dave didn’t just tell me to reach out to the claims department and then forget about it. Instead, he would connect with people within the company on my behalf, keep an eye on any issues that were still open, and give me updates as soon as he had them. Even when something wasn’t directly under his control, I always felt like he was willing to do his best to find answers for me.

Dave is a fantastic representative of State Farm and an outstanding employee. His quick responses, professionalism, and willingness to go the extra mile made a tough claims process much more manageable. I truly appreciated having someone who consistently followed up and made me feel like my concerns were important. Thanks so much, Dave! :-)"

"Bethany B. made switching my insurance to State Farm so easy. She was so helpful and patient."

"Extremely disappointed with the lack of service and advocacy from this agent’s office. When corporate claims gets bogged down in administrative runarounds, you expect your local agent to step in and help.
​Instead, their communication was entirely reactive—going days between responses and constantly coming to me asking for updates on things they should have been tracking themselves. I was left completely on my own to spend dozens of hours on hold, manage broken claim routing, and do the heavy lifting for over two months.
​Going on three months now without my car, and there has been zero proactive ownership or follow-through from this office to help resolve the nightmare. An agent shouldn't just be there to write policies—they are supposed to assist when things go wrong. If you want an agent who actually advocates for you when you need them, look elsewhere."

"Bethany was very helpful with finding me a cheaper rate and was very kind and answered all my questions and helped me out with everything I needed! I had no trouble with anything she was quick about everything. I definitely am happy with the route I went with going through them!"

"I didn't get a chance to speak with Victoria because she wasn't available but the team at her location was really kind and helpful. Bethany was very knowledgeable and made everything so easy for me. Thank you all!❤️"

"Madeline was amazing to work with! Very funny and friendly personality! I am so happy she helped me! Thank you Madeline."

"Madeline was great and got me all setup quickly and easily!"

"I’ve had the best experience transferring from my State Farm agent in Arizona to Victoria Hood here in Franklin. I most recently worked with Madeline and she is just so helpful, friendly and professional. I highly recommend using this office, they make everything so easy."

"Where do I even start madaline was an angel who worked her magic. I was paying a high premium with progressive and dairyland for bike insurance. She saved me $300+ a month. Let that sink in. I highly recommend her. She treated you like an actual human and not a number at the end of the of the day."

"I’ve had an excellent experience with this insurance company from start to finish. Bethany Bozman and Victoria Hood on the customer service team was very professional, knowledgeable, and responsive whenever I’ve had questions about the policy.

The process of setting up my policy was simple and stress-free, and I truly appreciate the transparency and attention to detail provided throughout. Any time I needed support, Bethany and Victoria was very patient, helpful, and made sure I understood all of my options.

I highly recommend this company to anyone looking for dependable coverage and outstanding customer service they saved me over $300 in insurance! Thats awesome🥰"

"Called to add Renters insurance to my current policy. Bethany took care of me and made it absolutely effortless and fast. That is truly why with even moving states away that my family and I will always stay with State Farm!!"

"Very thorough and easy! Prices are great for the amount of coverage!"

"Madeline rocks!"

"Mason T. Was helpful, kind, and quickly assisted me with my needs with auto insurance. He explained the coverages and provided me insurance within 20 minutes."

"Just got my auto insurance from State Farm and Mason was great help!
I got all details covered and plan as per my need with great price. Thanks Mason!"

"Victoria was very helpful and patient when helping to get my parent's policy adjusted. I'm in another state, so everything had to be conducted over the phone. She made the process run smoothly as if we were all sitting right there in her office."

"Madeline was excellent in answering all my questions."

"Madeline was great she took her time and went over my policies and help me with a better understanding on things that I had doubts about . I will 10/10 recommend working with her and Statefarm"

"Madeline was very great. Great communication, nice, and helped me save by bundling. Great service"

"Madeline is the best always is super helpful and friendly"

"I’ve had a lot of crazy situations when it comes to insurance, but this team is incredible at handling it. I’ve had issues with fake claims and late payments and they are always extremely understanding in quick to resolve any issues that you may have definitely the people to go with in"