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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Orlando Turner

April 30, 2026

5  out of  5
rating by Orlando Turner
"By far the best customer service I have ever received was from Madeline. Answered every question with confidence and also kept me engaged through the entire process!"
We responded:
"Thank you so much for the 5-star rating, Orlando! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Hope Jackson

April 24, 2026

5  out of  5
rating by Hope Jackson
"Madeline rocks!"
We responded:
"We are grateful for your 5-star review, Hope! Thanks for taking a moment to share your positive rating of State Farm Agent Victoria Hood’s Team here in FRANKLIN . "
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Hailey G

April 24, 2026

5  out of  5
rating by Hailey G
"Mason T. Was helpful, kind, and quickly assisted me with my needs with auto insurance. He explained the coverages and provided me insurance within 20 minutes."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Victoria Hood’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in FRANKLIN ."
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sanket biraje

April 23, 2026

5  out of  5
rating by sanket biraje
"Just got my auto insurance from State Farm and Mason was great help! I got all details covered and plan as per my need with great price. Thanks Mason!"
We responded:
"We appreciate your review, sanket. We are so happy that you had such a wonderful experience with State Farm Agent Victoria Hood’s Team here in FRANKLIN ! "
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M M

April 22, 2026

5  out of  5
rating by M M
"Victoria was very helpful and patient when helping to get my parent's policy adjusted. I'm in another state, so everything had to be conducted over the phone. She made the process run smoothly as if we were all sitting right there in her office."
We responded:
"M, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Victoria Hood’s Team is just a call or email away!"
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SUE BOYER

April 14, 2026

5  out of  5
rating by SUE BOYER
"Madeline was excellent in answering all my questions."
We responded:
"Wow, thank you for the 5-star review, SUE! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Mamadou Diallo

March 3, 2026

5  out of  5
rating by Mamadou Diallo
"Madeline was great she took her time and went over my policies and help me with a better understanding on things that I had doubts about . I will 10/10 recommend working with her and Statefarm"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Victoria Hood’s Team. "
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Damarius Harper

February 12, 2026

5  out of  5
rating by Damarius Harper
"Madeline was very great. Great communication, nice, and helped me save by bundling. Great service"
We responded:
"Damarius, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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louis LaCour

February 12, 2026

5  out of  5
rating by louis LaCour
"Madeline is the best always is super helpful and friendly"
We responded:
"louis, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Victoria Hood’s Team here in our FRANKLIN office. "
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Christian Pennington

January 30, 2026

5  out of  5
rating by Christian Pennington
"I’ve had a lot of crazy situations when it comes to insurance, but this team is incredible at handling it. I’ve had issues with fake claims and late payments and they are always extremely understanding in quick to resolve any issues that you may have definitely the people to go with in"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Victoria Hood’s Team here in FRANKLIN . "
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Gamingvids Tj

January 9, 2026

5  out of  5
rating by Gamingvids Tj
"Dave made it easy to add an extra vehicle. He’s the best. Far superior than any other insurance agent. If I had a different agent, I would fire them and find Dave."
We responded:
"Thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Dave cares a lot about our customers."
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MH Life Style Services

November 26, 2025

5  out of  5
rating by MH Life Style Services
"Thanks again for contacting me to evaluate our current policy with competitor and providing quote for me. McKenzie was so professional and really helpful throughout the whole process. I appreciate her taking the time to break everything down so clearly."
We responded:
"Thank you for your review! Our team is always happy to help!"
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Valerie

November 26, 2025

5  out of  5
rating by Valerie
"Dave has great customer service and my needs were met in a timely manner thank you again Dave for all your help"
We responded:
"Thank you so much for your kind review! Our customer service is our top priority and we are so happy to hear your experience!"
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Dadawn Taylor

November 25, 2025

5  out of  5
rating by Dadawn Taylor
"Madeline was very consistent and helped me through my concerns with my policy. When she didn’t know the answer immediately she found out and quickly corresponded with me. A + treatment"
We responded:
"Thank you for your review! We are always happy to help with your insurance needs!"
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Joshua Toholsky

November 24, 2025

5  out of  5
rating by Joshua Toholsky
"Madeline has been extremely helpful, a real pro! Highly recommend!"
We responded:
"Thank you so much! We strive to provide top customer service and we are thrilled to hear your experience! Give us a call anytime for your insurance needs!"
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HEET PATEL

November 24, 2025

5  out of  5
rating by HEET PATEL
"She is very helpful and a very great person to talk if you want any insurance"
We responded:
"Thank you so much for your review! We are happy to help with your insurance needs!"
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Arthur Smotherman

November 24, 2025

5  out of  5
rating by Arthur Smotherman
"I have worked with this insurance agency for many years. Everyone is so friendly and helpful. They take personal calls and don’t push you off to a call center. They always search for the best rates and also notify you when rates drop."
We responded:
"Thank you so much for your review! Providing great customer service is our top priority. We are always happy to help with your insurance needs!"
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Nikhilesh Avvaru

November 21, 2025

5  out of  5
rating by Nikhilesh Avvaru
"I had a great experience working with Mackenzie from Victoria Hood State Farm. She was friendly, fun having conversation and made everything easy to understand. She reached out at the perfect time, right when I was considering getting new quotes, and she provided me with a solid option that fit exactly what I needed. Really appreciate her professionalism and helpful service! Highly recommend Victoria Hood State Farm if looking for better quotes."
We responded:
"Thank you so much for your review! We are thrilled to hear your experience went so well! Please give us a call if you need anything!"
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Faith Sailors

November 21, 2025

5  out of  5
rating by Faith Sailors
"I spoke with Mackenzie Parker, with State Farm - Victoria Hood. She made the process so easy! She's very kind & professional. Thank you Mackenzie!!"
We responded:
"Thank you so much for your review! We strive to provide great customer service!"
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Ron Sheldon

November 18, 2025

5  out of  5
rating by Ron Sheldon
"Fantastic quick easy 👌 and very nice experience 👍"
We responded:
"Thank you so much! We are thrilled to hear your experience. We are happy to help with your insurance needs!"
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Jowanna W

November 18, 2025

5  out of  5
rating by Jowanna W
"I love how they check in to do a review of your account to make sure all changes are updated and screen for additional discounts. Madeline was helpful and pleasant today"
We responded:
"Thank you so much for your review! Our customer service is our top priority and we strive to bring excellence with every call. Please give us a call if you need any help with your insurance needs!"
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Michael Kelley

November 14, 2025

5  out of  5
rating by Michael Kelley
"Recently went through a change to care insurance. Mackenzie is always a delight to talk to. Very helpful and efficient."
We responded:
"Thank you, Michael! We strive to provide great customer service. Please do not hesitate to reach us if you need help with your insurance needs!"
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Wayne Jackson

November 13, 2025

5  out of  5
rating by Wayne Jackson
"Dave and McKenzie are the best!!"
We responded:
"Thank you so much! Please do not hesitate to reach us if you need assistance with your insurance needs!"
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Erin Hardiman

November 11, 2025

5  out of  5
rating by Erin Hardiman
"Victoria Hood State Farm Agency is top notch. They helped me find the best price for a wide range of policy needs and they make obtaining and maintaining insurance easy. Mackenzie went through an annual review of my policies to make sure everything was well covered and was very helpful when I bought a new car. She took the time to make sure she explained everything to me and got me a great rate! I highly recommend them."
We responded:
"Thank you so much for your kind review, Erin! We strive to provide great customer service and we are thrilled to hear your experience! Please do not hesitate to reach out to us if you need anything for your insurance needs!"
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DIANA KRYS

October 27, 2025

5  out of  5
rating by DIANA KRYS
"⭐️⭐️⭐️⭐️⭐️ WOW — Ms. Hood and her team are amazing! I had been with another State Farm agent for over five years, and during that time, my rate skyrocketed after a few accidents that were proven not to be my fault. I kept asking my previous agent to look into it, but they insisted everything was “correct.” For 18 long months, I paid nearly $900 a month and knew something wasn’t right. Then I found Ms. Hood and her incredible team. They not only took the time to listen and understand my situation, but they actually found and fixed the issue almost immediately! After more than a year of frustration, they solved it in just days. My rate dropped by nearly $200 right away, and it’s expected to go down even more once the remaining corrections process. I couldn’t be more grateful — you all are truly my heroes! 🙌 ☕️🥛 (Raising my cup of coffee and milk because that’s the only thing safe to drink and drive with 🤪)"
We responded:
"Thank you so much! We appreciate your kind review and are happy to provide you with excellent customer service!"