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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Gamingvids Tj

September 6, 2023

5  out of  5 rating by Gamingvids Tj
"Mallori always makes sure to take care of any questions or needs I have. I love State Farm!"

Digvijay Singh

September 5, 2023

5  out of  5 rating by Digvijay Singh
"We have had a great experience with Victoria and her team. Its been more than 4-5 years and I don't think they will allow me to switch to any other provider because they are far cheaper, very professional and prompt in their services. Also their staff are very relaxed and usually they got plenty of time to talk to you to explain your doubts, they customize coverages very efficiently based on the budget and our needs. All in all a great going with them so far!!!!!"

Jeremy Spain

September 5, 2023

5  out of  5 rating by Jeremy Spain
"There are always on time with all my questions with answers and if she misses a call she either calls right back or sends a text message to make sure that I am taken care of this is the best State Farm office that I've ever been insured through I give them a five-star rating because they deserve it Mallori and the rest of the young ladies in the office are awesome they always take care of me or any of the problems that I have"

Karen Rogers

August 22, 2023

5  out of  5 rating by Karen Rogers
"We have had a great experience with Victoria and her team. They have handled our policies and answered our questions professionally and promptly. So glad we made the switch."

Carolina Fragoso Colon

July 18, 2023

1  out of  5 rating by Carolina Fragoso Colon
"Update: our insurance documents and car plug things were once again shipped to our old house in another state. We have not heard from Victoria or Kendall aside from the response to this review. I do not believe anyone is working on this or communicating with the underwriters. Kendall was made aware that the renovation on our home would take 4 months when she sold us the policy. We have decided to have our policies transferred to a more experienced State Farm agent. We’ve had such a disappointing experience with Victoria Hood State Farm and specifically Kendall Rogers as an agent. We are newcomers to Tennessee and bought a fixer-upper home with a renovation loan. Initially, Kendall was pleasant and easy to work with, and the costs for insurance were quite reasonable. However, it is now evident that she is not very intelligent and was only thinking of her commission. I was open and honest about the condition of the house we were purchasing, and Kendall looked at the listing pictures. However, 2 days before our closing date, we receive a call telling us that the insurance coverage will be canceled if we do not cut the brush around the house and put guardrails on the porch by the end of July. Fine, understandable. Let us close on the house and we’ll get right to work on that. Several days later, I am driving our moving truck and receive yet another call from Kendall asking if we got the brush removed and informing me that the siding along the back of the house needs to be replaced by July 28. She did not mention the siding during the first call, which is super suspicious. What else is she not telling us? It makes no sense to replace the siding first on a house that will be completely renovated, but somehow Kendall can’t fit this into her brain. Now we receive emails telling us to install some kind of device on our cars to keep our auto coverages. Kendall never mentioned that this would be the case. If she had, I would have declined this feature as we do not agree with this kind of data collection (where we go, what speed we drive, etc) from private companies. Additionally, we couldn’t install the devices if we wanted to, since we never received these devices in the mail because they were shipped to our vacant, abandoned house that is being remodeled. So I guess now we are driving around in a new state without the insurance we paid for. The whole experience has been a disaster of incompetence and bad communication, yet Kendall has made no effort to retain our business. When I expressed my disappointment and the stress she has caused to our family when moving cross-country and buying a home, she merely apologized but did not rectify the issues. It seems that neither State Farm nor Victoria Hood care about their clients being deceived into purchasing inappropriate coverages."

Mark Santana

April 29, 2023

5  out of  5 rating by Mark Santana
"I have been with Victoria Hood for years now. Ms. Hood and her team are always responsive, knowledgable and professional. I highly recommend."

Garrett Rightler

November 18, 2022

5  out of  5 rating by Garrett Rightler
"My wife and I are very happy with our experience at this State Farm office. I like the convenience of texting the agents on staff to make changes to my policy. Keep up the good work!"

Kimber Crowe

November 9, 2022

5  out of  5 rating by Kimber Crowe
"Great costume service 👌 Rates are good highly recommend"

Eva Gray

August 9, 2022

5  out of  5 rating by Eva Gray
"Very helpful and knowledgeable to work with. Felt like a person not a number. Two thumbs up!"

Drew Hester

August 9, 2022

5  out of  5 rating by Drew Hester
"Great staff and super helpful!"

Joy Sullivan

August 9, 2022

5  out of  5 rating by Joy Sullivan
"We have been with State Farm for about 36 years and have always had great experiences with them. Mallorie was so nice to deal with recently in adding more items to our policy. Thank you!"

Cody Fuqua

June 16, 2022

5  out of  5 rating by Cody Fuqua
"Tori and her staff are great! Highly recommend you going to see them!!!"

Joshua Matteson

April 21, 2022

5  out of  5 rating by Joshua Matteson
"Victoria is the best insurance agent I have ever worked with! My wife and I love her and her team!"

Stephanie D

March 30, 2022

5  out of  5 rating by Stephanie D
"Victoria is the BEST!! She quickly helped get our auto and renters insurance bundled to get the best savings possible. She is knowledgeable, friendly and professional! I will go to Victoria with all of my insurance needs in the future!! Highly recommend!"

Mikayla Hart

March 29, 2022

5  out of  5 rating by Mikayla Hart
"so great to work with, always going above and beyond!"


March 28, 2022

5  out of  5 rating by SUPERSOCK4L1FE
"Rickee Gayle is a delight! So easy to work with!"

Kylee Glidden

March 28, 2022

5  out of  5 rating by Kylee Glidden
"Rickee Gayle was super great at insuring I had all the best rates! She made everything so simple and I knew she had my best interest at heart. I’m so thankful to be working with her!"

John Myers

March 28, 2022

5  out of  5 rating by John Myers
"Ricky Gale was one of the best people I’ve ever met. Truly a wonderful person and she made our experience one to remember!"

Brenden B

March 28, 2022

5  out of  5 rating by Brenden B
"Rickee Gayle was so easy to work with. She was very patient and helpful with all of my questions I had. Highly recommend working with her."

Hunter Walden

March 27, 2022

5  out of  5 rating by Hunter Walden
"Ricky Is the BOMB. Her customer service exceeds expectations and she will go above and beyond to help!"

Jasmine Runk

March 27, 2022

5  out of  5 rating by Jasmine Runk
"Great staff and easy to work with!"

Danielle Doyle

March 27, 2022

5  out of  5 rating by Danielle Doyle
"Such a great team! Rickee Gayle is the best & helped me save money!"


March 26, 2022

5  out of  5 rating by sldwithcd
"One word!….Amazing!"

Gabs D

March 26, 2022

5  out of  5 rating by Gabs D
"Quick & easy experience! Rickee Gayle is awesome!"

Veronica Smith

March 23, 2022

4  out of  5 rating by Veronica Smith
"Always helpful....just wish they had an "accident-forgiveness" discount. I have been without an accident for 17 years but when I had a small (cars didn't even go to shops) accident they jacked up my insurance about$30 a month."