State Farm® Insurance Agent Victoria Hood
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Mamadou Diallo
March 3, 2026
"Madeline was great she took her time and went over my policies and help me with a better understanding on things that I had doubts about . I will 10/10 recommend working with her and Statefarm"
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Victoria Hood’s Team. "
Brooke
February 21, 2026
"High quality service from Madeline and extremely competitive rates! So glad I was referred to this amazing office!"
"We are grateful for your 5-star review, brooke! Thanks for taking a moment to share your positive rating of State Farm Agent Victoria Hood’s Team here in FRANKLIN . "
Damarius Harper
February 12, 2026
"Madeline was very great. Great communication, nice, and helped me save by bundling. Great service"
"Damarius, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
louis LaCour
February 12, 2026
"Madeline is the best always is super helpful and friendly"
"louis, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Victoria Hood’s Team here in our FRANKLIN office. "
Nawal Shirnaky
February 5, 2026
"Madeline was very helpful in the process of changing my car and home insurances and she gave me a very reasonable quote that was a great price. She was also very friendly and patient with me, thank you so much for making this an easy process."
"Thank you so much for the 5-stars, Nawal! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
Christian Pennington
January 30, 2026
"I’ve had a lot of crazy situations when it comes to insurance, but this team is incredible at handling it. I’ve had issues with fake claims and late payments and they are always extremely understanding in quick to resolve any issues that you may have definitely the people to go with in"
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Victoria Hood’s Team here in FRANKLIN . "
Gamingvids Tj
January 9, 2026
"Dave made it easy to add an extra vehicle. He’s the best. Far superior than any other insurance agent. If I had a different agent, I would fire them and find Dave."
"Thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Dave cares a lot about our customers."
MH Life Style Services
November 26, 2025
"Thanks again for contacting me to evaluate our current policy with competitor and providing quote for me. McKenzie was so professional and really helpful throughout the whole process. I appreciate her taking the time to break everything down so clearly."
"Thank you for your review! Our team is always happy to help!"
Valerie
November 26, 2025
"Dave has great customer service and my needs were met in a timely manner thank you again Dave for all your help"
"Thank you so much for your kind review! Our customer service is our top priority and we are so happy to hear your experience!"
Dadawn Taylor
November 25, 2025
"Madeline was very consistent and helped me through my concerns with my policy. When she didn’t know the answer immediately she found out and quickly corresponded with me. A + treatment"
"Thank you for your review! We are always happy to help with your insurance needs!"
Joshua Toholsky
November 24, 2025
"Madeline has been extremely helpful, a real pro! Highly recommend!"
"Thank you so much! We strive to provide top customer service and we are thrilled to hear your experience! Give us a call anytime for your insurance needs!"
HEET PATEL
November 24, 2025
"She is very helpful and a very great person to talk if you want any insurance"
"Thank you so much for your review! We are happy to help with your insurance needs!"
Arthur Smotherman
November 24, 2025
"I have worked with this insurance agency for many years. Everyone is so friendly and helpful. They take personal calls and don’t push you off to a call center. They always search for the best rates and also notify you when rates drop."
"Thank you so much for your review! Providing great customer service is our top priority. We are always happy to help with your insurance needs!"
Nikhilesh Avvaru
November 21, 2025
"I had a great experience working with Mackenzie from Victoria Hood State Farm. She was friendly, fun having conversation and made everything easy to understand. She reached out at the perfect time, right when I was considering getting new quotes, and she provided me with a solid option that fit exactly what I needed. Really appreciate her professionalism and helpful service! Highly recommend Victoria Hood State Farm if looking for better quotes."
"Thank you so much for your review! We are thrilled to hear your experience went so well! Please give us a call if you need anything!"
Faith Sailors
November 21, 2025
"I spoke with Mackenzie Parker, with State Farm - Victoria Hood. She made the process so easy! She's very kind & professional. Thank you Mackenzie!!"
"Thank you so much for your review! We strive to provide great customer service!"
Ron Sheldon
November 18, 2025
"Fantastic quick easy 👌 and very nice experience 👍"
"Thank you so much! We are thrilled to hear your experience. We are happy to help with your insurance needs!"
Jowanna W
November 18, 2025
"I love how they check in to do a review of your account to make sure all changes are updated and screen for additional discounts. Madeline was helpful and pleasant today"
"Thank you so much for your review! Our customer service is our top priority and we strive to bring excellence with every call. Please give us a call if you need any help with your insurance needs!"
Michael Kelley
November 14, 2025
"Recently went through a change to care insurance. Mackenzie is always a delight to talk to. Very helpful and efficient."
"Thank you, Michael! We strive to provide great customer service. Please do not hesitate to reach us if you need help with your insurance needs!"
Wayne Jackson
November 13, 2025
"Dave and McKenzie are the best!!"
"Thank you so much! Please do not hesitate to reach us if you need assistance with your insurance needs!"
Erin Hardiman
November 11, 2025
"Victoria Hood State Farm Agency is top notch. They helped me find the best price for a wide range of policy needs and they make obtaining and maintaining insurance easy. Mackenzie went through an annual review of my policies to make sure everything was well covered and was very helpful when I bought a new car. She took the time to make sure she explained everything to me and got me a great rate! I highly recommend them."
"Thank you so much for your kind review, Erin! We strive to provide great customer service and we are thrilled to hear your experience! Please do not hesitate to reach out to us if you need anything for your insurance needs!"
DIANA KRYS
October 27, 2025
"⭐️⭐️⭐️⭐️⭐️ WOW — Ms. Hood and her team are amazing! I had been with another State Farm agent for over five years, and during that time, my rate skyrocketed after a few accidents that were proven not to be my fault. I kept asking my previous agent to look into it, but they insisted everything was “correct.” For 18 long months, I paid nearly $900 a month and knew something wasn’t right. Then I found Ms. Hood and her incredible team. They not only took the time to listen and understand my situation, but they actually found and fixed the issue almost immediately! After more than a year of frustration, they solved it in just days. My rate dropped by nearly $200 right away, and it’s expected to go down even more once the remaining corrections process. I couldn’t be more grateful — you all are truly my heroes! 🙌 ☕️🥛 (Raising my cup of coffee and milk because that’s the only thing safe to drink and drive with 🤪)"
"Thank you so much! We appreciate your kind review and are happy to provide you with excellent customer service!"
Julie
October 27, 2025
"Making phone calls to your insurance company usually seems daunting, but I do NOT feel this way when it comes to Victoria Hood State Farm. Every employee they have here is so amazing to talk to! They are incredibly helpful, personable and efficient. All the stars to this branch! I absolutely love that they are my insurance company."
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Daniel Thacker
October 23, 2025
"Great service from Mackenzie. She’s easy to work with and fast."
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Jeffrey Armstrong
October 23, 2025
"Mackenzie was incredibly helpful via text, email, and phone. She found lots of savings and actually cared about my family and I. Even more admirable was her patience with my lack of communication around travel and busy schedules. I fully recommend working with her!"
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Matthew Rigdon
October 17, 2025
"Worked with Mackenzie and she was extremely wonderful and easy to work with. We were frustrated by our current premiums and Mackenzie helped us Save a lot of money while matching the current coverage that we had with our previous insurance company. Mackenzie was super helpful, very responsive, and make the process simple. She offered to step through the process and definitely went above and beyond."
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."